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How 29agen Handles Your Personal Data

Your account data, wallet details, and payment activity — including transactions through DANA, OVO, and GoPay — are handled with clear rules about what we collect, why we collect it, and how long we keep it.

Data You ControlDANA, OVO, GoPay ContextAccount SecurityRetention PolicyYour Rights

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DATA HANDLING DETAIL

How We Protect and Manage Your Information

Account security and data integrity are built into how 29agen operates day to day — not added as an afterthought. From the moment you log in, your session is protected and your payment data is handled under strict access controls. Here is what that looks like in practice across the four areas that matter most to your account.

Cookies and Session Data

We use session cookies to keep you logged in across your phone and browser. You can clear these at any time through your device settings; doing so will require you to log in again on your next visit.

Account Security

Login access uses OTP verification tied to your registered contact. If we detect an unusual login attempt, your account is flagged and you will be asked to re-verify before access is restored.

Data Retention

We keep your account data for as long as your account is active and for the period required by applicable regulations after closure. You may request deletion of non-essential data at any time via support.

Requesting Changes

To update, correct, or request removal of your personal data, contact our support team through live chat or email. We will confirm the change and notify you once it has been applied to your account.

PRIVACY CONTACT

Reach Us About Your Data

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is handled, our support team is the right place to start. You can reach us through live chat directly in your account, by email, or through our help desk — we aim to respond to data-related requests within a reasonable timeframe and will confirm receipt when your request is logged.

Live Chat Open your account, tap the chat icon, and connect with our Indonesia support team. Available around the clock for account and data queries.

Email Support Send your data request or privacy concern to our support address. Include your registered account details so we can locate your record quickly.

Help Desk Submit a formal data request through our help desk portal. We log every submission and follow up with a reference number for your records.

What This Privacy Policy Covers

29agen Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account on 29agen, we collect the information needed to run your account: your registered name, contact details, and the payment method you use — whether that is DANA, OVO, or GoPay. We use this data to process your deposits and withdrawals, verify

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your account identity, and keep your session secure across devices. We do not sell your personal data to third parties, and we do not share it beyond what is needed to process your transactions or comply with applicable legal requirements. Cookies and session data are used
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to keep you logged in and to remember your device, so returning to the lobby from your phone does not require you to start from scratch each time. Data collected through local payment rails like OVO and GoPay is used solely for transaction processing and fraud
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prevention. Availability of our services depends on local law and eligible regions — if you are accessing from Batam or elsewhere in Indonesia, your use is subject to the laws applicable in your region. We review this policy periodically; material changes will be communicated through your
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registered account contact.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy on 29agen

These are the questions we hear most often from account holders about how their data is used, stored, and protected on 29agen.

We collect your registered name, contact details, and the payment method you link — such as DANA, OVO, or GoPay. We also log device and session data to keep your account secure.

Payment data from DANA, OVO, and GoPay is used only to process your transactions and verify your account. It is not shared with third parties for marketing or any unrelated purpose.

Contact our support team via live chat in your account or by email. Include your registered account details and we will log your request and respond within a reasonable timeframe.

You can request deletion of non-essential data at any time. Some records must be retained for the period required by applicable regulations; we will explain what applies to your account when you submit the request.

Cookies keep your session active across your phone and browser so you do not have to log in every time. You can clear them through your device settings, which will end your current session.

After account closure, we retain records for the period required by applicable law, then remove them from active systems. You can contact support to confirm the retention period that applies to your account.

How 29agen Handles Your Personal Data

How We Protect and Manage Your Information

Cookies and Session Data

Account Security

Data Retention

Requesting Changes

Reach Us About Your Data

Common Questions About Your Privacy on 29agen

01 What personal data does 29agen collect when I open an account?

02 Is my DANA or OVO payment data shared with anyone?

03 How do I request a copy of the data 29agen holds about me?

04 Can I ask 29agen to delete my personal data?

05 How does 29agen use cookies and what can I do about them?

06 What happens to my data if I close my account?

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